Happy to help! Cut-list not downloading : For easy viewing download my free app “your book of memories” on ios app store or Android google play store! There you will also have the ability to download your purchased tutorials and cutlists straight onto the app itself to view offline as well! There are few things that may be causing trouble when downloading the cut-list(s) # 1. It may be your iPad or tablet which does not have a office word program to support the cut-list document. # 2. If using a Desktop Computer or Laptop, your web browser may have a safety or security feature that my be denying the download. # 3. Not common, but happens, you have not a office or word program installed onto your Desktop Computer or Laptop. :) Hope this helps! If any further questions please let me know :)
Francės Long
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Feb 06 at 09:43 AM